Section 1 – Scope and Purpose

At Dualleaf Collectibles, we are deeply committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the strict conditions under which we may share it with trusted third-party services. By accessing our website, creating an account, or making a purchase from our store, you consent to the data collection and management practices described throughout this document.

Section 2 – Information Collected Upon Interaction

When you visit our store or complete a transaction, we automatically and manually collect specific pieces of personal data required to fulfill your request. This information includes your full name, billing address, shipping address, email address, phone number, and any specific transaction notes related to your diecast collectibles or custom 3D printed orders. Additionally, when you browse our website, we automatically receive your computer’s internet protocol address and standard web log data, which helps us learn about your browser and operating system to improve your overall user experience.

Section 3 – Consent and How It Is Obtained

We obtain your explicit consent to collect and process data when you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase. By completing these actions, you imply that you consent to our collecting and using your data for that specific operational reason only. If we ask for your personal information for a secondary reason, such as marketing emails or newsletters, we will either ask you directly for your expressed consent or provide you with an immediate opportunity to say no or opt out at a later date.

Section 4 – Purpose of Processing and Data Utilization

The personal data we collect is utilized strictly to support the core functionality and security of our business operations. We process your information to manage our inventory, process financial transactions securely, generate shipping labels, and provide automated tracking updates directly to your inbox. Furthermore, this data allows us to review incoming orders for potential risk or fraud, communicate with you regarding your order status, and respond efficiently to any inquiries or support requests submitted through our contact forms

Section 5 – Third-Party Services and Secure Data Sharing

We do not sell, rent, or trade your personal information to outside marketing companies under any circumstances. We only disclose your information to trusted third-party service providers to the extent necessary to allow them to perform the essential services they provide to our shop. Our store is built and hosted using the Hostinger platform, which provides us with the e-commerce infrastructure, tools, and online database to sell our products to you securely. Payment processing is handled through fully encrypted, industry-standard third-party payment gateways, meaning your sensitive financial data is processed securely and is never seen or stored directly on our servers. Finally, your delivery details are shared with our contracted reputable shipping carriers solely for the purpose of printing postage labels and delivering your packages.

Section 6 – Cookie Policy and Tracking Technologies

Our website utilizes basic cookies and tracking technologies to optimize performance and enhance your shopping experience. Cookies are small data files placed on your device that allow our platform to recognize your browser and remember important information across different pages. We use these files strictly for essential website functions, such as maintaining the items inside your shopping cart while you continue browsing, tracking user sessions, and ensuring the secure operation of our checkout system. You can choose to disable cookies through your browser settings, though doing so may prevent certain features of our online store from functioning properly.

Section 7 – Data Security Standards

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. When you provide us with sensitive data, the information is encrypted using secure socket layer technology and stored with advanced industry-standard encryption protocols. While no method of transmission over the Internet or electronic storage is completely flawless, we strictly implement all accepted security measures to maintain the highest standard of data safety.

Section 8 – User Rights and Contact Information

Customers retain full rights over their personal data and may request to access, amend, correct, or permanently delete any personal information we hold about you at any time. If you wish to exercise these rights, file a formal privacy complaint, or simply request more detailed information regarding our data practices, please contact our designated privacy officer by sending a direct email to dualleafcollectibles@gmail.com