We want you to be completely satisfied with your purchase. Because we operate two distinct business divisions, please read our return guidelines below for manufactured diecast items and custom 3D printed products.

 1. Diecast Cars Returns & Condition Policy

We offer a strict 4-day return window for diecast car purchases, starting from the exact day your tracking number shows the package was delivered.

• Mint vs. Non-Mint Condition: Every diecast car listed on our website clearly states in the product description whether it is in “Mint” condition (flawless card/box) or “Non-Mint” condition (may have minor card soft corners, blister creases, or shelf wear). All purchases must be made based on these descriptions. We do not accept returns or refunds for packaging wear that was already explicitly stated in the product listing.
• Eligible Returns Only: We do not accept returns for a change of mind. Diecast returns and refunds are strictly limited to cases where you receive the wrong product, or the diecast item itself has a major manufacturing defect not mentioned in the listing.
• The Inspection Rule: Once we physically receive your returned item, it will undergo a thorough inspection. Your refund will only be released after we verify the claim.
• Return Shipping: The buyer is strictly responsible for paying all return shipping costs for eligible returns. Original shipping costs are non-refundable.

 2. 3D Printed Models (Made-to-Order)

Because our 3D printed models, parts, and dioramas are custom made-to-order according to your specific color, scale, and selection, we handle these returns differently:

• Cancellation Window: You may cancel your order for a full refund within 12 hours of placement. Once printing production has physically begun on our filament machines, we can no longer cancel or refund the order.
• Returns: We do not accept returns or offer refunds on 3D printed items for change-of-mind.

3. Damaged, Defective, or Wrong Items (Mandatory Video Rule)

Our collector-grade packaging standards, but accidents can happen during postal transit. To protect our shop against fraudulent claims, we enforce a strict verification process:

• Reporting Window: If your item arrives broken, structurally defective, or is the wrong product, you must contact us at [Dualleafcollectibles@gmail.com] within 48 hours of delivery.
• Mandatory Unboxing Video: To receive a refund or replacement for a damaged product, a clear, unedited unboxing video is strictly mandatory. The video must show the unopened shipping box, the shipping label, and the continuous process of opening the box and revealing the damaged or incorrect item.
• Please Note: Photo evidence alone or videos filmed after the box has already been opened will not be accepted for damage claims.
• Resolution: Upon verification of your unboxing video, we will gladly ship you a replacement item at zero extra cost, or issue a full refund if a replacement is out of stock.

 4. Processing Your Refund

• Approved Refunds: Once an item passes physical inspection (for eligible diecast returns) or your unboxing video is verified (for transit damage/wrong items), your refund will be approved and a credit will be applied to your original payment method.
• Timeline: Please note that it typically takes 5 to 10 business days for your bank or credit card company to physically post the refund to your account.